support policy

Effective on publication · Business software and digital services

Contact and tickets

Raise a ticket from your account or email support@shivcloud.in. Include the order number, affected product and a clear description. Avoid sending passwords or payment secrets.

Scope and vendor dependencies

Support availability and resolution depend on the issue and applicable vendor services. Work outside the purchased scope is quoted separately. Vendor outages and external domain, network or hosting issues may require third-party assistance.

Contact

Shivcloud Pvt Ltd · support@shivcloud.in · +91 84475 96066