refund policy
Effective on publication · Business software and digital services
Cancellation before fulfillment
Contact support promptly to request cancellation. Approval depends on whether a vendor order has been committed or activation has started.
Activated digital products
Activated licenses, keys and committed subscriptions may be non-cancellable under vendor terms. Duplicate or incorrect payments are investigated. Applicable statutory rights remain unaffected.
Refund processing
Approved refunds are submitted through the original gateway. Bank processing time varies. Refund progress appears in your payment history; tax adjustments are documented through appropriate credit notes.
Contact
Shivcloud Pvt Ltd · support@shivcloud.in · +91 84475 96066